Booking Terms and Conditions

Check in is at 2pm.

We use a keypad and key safe If you are arriving outside office hours (8:30am to 5pm Monday to Friday, 9am – 1pm Saturdays, 9am – 12pm Sundays). You should contact us prior to the day of your arrival for the appropriate codes to facilitate entry.

We request that you come to reception the following morning to complete your registration and provide car details for parking. This is a requirement for all guests, even if fully paid.

Check out is by 10am. Fees apply to a late check out.  You should contact reception prior to your day of departure to make satisfactory arrangements.

Car Parking is provided.  We have secure underground parking for 1 car per unit. You will need an apartment key to enter and exit the car park. Parking is unallocated. If you are bringing 2 or more cars the others will have to be garaged off site or street parked. Please provide the car registration number to reception in order to gain your designated car space number. A height restriction of 2 metres applies.

Hire items can be arranged by Reception.  We can assist with the arrangements to hire cots, high chairs, fold-out beds, strollers etc. Please make these arrangements with reception prior to your arrival. Payment is made directly with reception. Cancellation of any hire items is required 24 hrs prior else full payment will be required.

Please note that in your apartment you will have fresh linen and towels supplied. For stays of 8 days or longer there is an included service in your stay. Initial supplies of toilet tissue, dishwashing liquid / dishwasher powder, tea, coffee and sugar are complimentry. Guests are then required to supply their own essentials. You can choose to bring these with you or we can provide directions to the nearest shops. For your convenience toilet paper and sachets of detergent may be purchased at reception.

Conditions of Stay
The terms and conditions of stay are for the protection of both parties and departure from these by you permits the owner or the owner’s representative to refuse the key, amend the rent, or immediately terminate the occupancy.

1. The premises are let to you for the period stated in the confirmation letter and for the number of guests booked and paid for.
2. The apartment is available from 2pm on the day of arrival and you are required to be departed no later than 10am on the day of departure. The apartment is to be left in a clean and tidy condition.  Rubbish is to be removed to the bins provided in the basement. Dishes should be washed, dried and put in their original position. Failure to do so will incur extra cleaning charges.
3. The balance of the tariff (if any) is to be paid upon arrival and before tenancy.
4. The booking is made in good faith by us and may be subject to change. We cannot accept responsibility for the actions taken by the owner of the premises outside our control.
5. Definitely no pets on the premises.
6. Upon arrival a guest registration form is to be completed by the guest giving their valid credit card details. This serves as a security bond. Alternatively a cash security bond can be paid and held until the management has inspected the apartment. The guest is responsible for any breakages, damages and additional cleaning charges which are a result of their visit.
7. All damages or losses to the property, furniture, fittings, fixtures and items in the apartment are to be reported to management and paid for immediately. An administration fee will apply for charges made after departure that were not reported. An indicative price list can found in the Guest Compendium in each apartment.
8. No responsibility is taken for tenant’s personal property left on the premises.
9. No person shall engage in conduct that is nuisance to other occupiers.
10. Tariffs are subject to change without notice. We cannot be responsible for bookings without prior inspection by the tenant if accommodation is unsatisfactory upon arrival. No refund will be given if you are not satisfied with the accommodation.
11. In the event that the apartment is for sale then the tenant agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours, by appointment.
12. The agreed deposit is to be paid in order to confirm your reservation. Non payment is understood to be a cancellation.
13. No private functions are to be held in the apartment without written consent of the owner.
14. The apartments are owned individually. No items are to be moved between apartments or removed from apartments. A fee will apply for any items missing from the apartment in which it should be.

Cancellation Policy
Windsurfer Apartments adopts the following practice when dealing with cancellation of a holiday booking.

High Season
If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $55.00.

If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $55.00 will be deducted from the deposit held before the remainder is refunded.

Mid & Low Season
If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $55.00.

If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking.  An administration fee of $55.00 will be deducted from the deposit held before the remainder is refunded.

Short Notice Bookings
Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking.  An administration fee of $55.00 will be deducted from the deposit held before the remainder is refunded.

Confirmed Bookings
A booking that has not been confirmed by a deposit being paid is not guaranteed.

A deposit of the first night’s accommodation or 10% of the total tariff (whichever is greater) (unless otherwise stated) will confirm a booking.

The balance of the tariff is due on arrival (or such other time as stated.

Bookings are held subject to the owner’s approval.  While the manager will use his best endeavours to offer alternative accommodation if the owner withdraws the apartment, the Office of Fair Trading does not prevent an owner from withdrawing property that is subject to a confirmed booking.

The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.